Member FAQ
We welcome any and all questions and look forward to speaking with you! For quick reference, we have provided a few answers to commonly asked questions below.
Starmont Club Concierge and Member Services
Thai Luong – (707) 968-3414
wineclub@merryvale.com
Customizing club shipments?
Average six-bottle quarterly club shipment cost?
Changing or updating shipments which are currently in transit?
Re-Ordering club selections?
Accessing online account?
You may access your membership information and order history by logging in to our website with the email listed on your membership and your unique password. If you are logging in for the first time please click “forgot your username and password” in order to create a new password. Once logged in, you may update your membership information online.Back To Top
Customizing club shipments?
We welcome customization requests! An email notice will be sent 2-3 weeks prior to each shipment which will include login credentials for your online account and a link to our membership login page. Once logged in, you will have access to mix and match your upcoming wine club shipment.Back To Top
Average six-bottle quarterly club shipment cost?
Although club shipment costs may vary based on membership wine preferences and customization requests, our average shipment is approximately $275-$350 plus applicable tax. Shipping is $15 flat rate for all club shipments.Back To Top
Changing or updating shipments which are currently in transit?
You will automatically receive a tracking number via email when your shipment is on the way. Should you need to update or change a shipment that is currently in transit, please contact us immediately so we can prevent any shipment delays or returns.Back To Top
Re-Ordering club selections?
Wines sent in club shipments are typically not available online but are available for purchase exclusively for members. We offer a 20% discount and $15 flat rate shipping on all case orders purchased during your club shipment month. Please contact us at wineclub@merryvale.com or (707)968-3414 to place an order. You may also request to add on wines from previous club shipments in your current shipment.Back To Top